Ansys|91国内精品视频|Matlab|91国内精品久久久|R语言培训课程班-91国内精品久久-曙海培训深圳成都南京苏州杭州

      ☆ 1、如有部分內容理解不透或消化不好，可免費在以后培訓班中重聽；
      ☆ 2、在課程結束之后,授課老師會留給學員手機和E-mail,免費提供半年的課程技術支持，以便保證培訓后的繼續消化；
      ☆3、合格的學員可享受免費推薦就業機會。
      ☆4、合格學員免費頒發相關工程師等資格證書，提升您的職業資質。

1. Module 1: Understanding Ourselves and Others
   What makes us behave the way we do?
   How can we understand which parts of this behaviour is acceptable – is required by our role in the business – and which parts are not acceptable?
   Feedback: how do others see and relate to us?
   Module 2: Communication
   How do we communicate with others?
   What are the advantages / disadvantages of the various communications media?
   What do we mean by Effective Communication and how do we achieve it?
   Our respective thinking and learning styles and how they can be applied to our day-to-day work
   Module 3: Emotional Intelligence
   Emotions and their consequences
   The importance of understanding our “EQ” (as opposed to the more-standard IQ)
   The five stages of Goleman’s Emotional Intelligence model:
   Self-Awareness
   Self-Management
   Motivation
   Empathy
   Social Skills
   Module 4: Delegation
   What is Delegation?
   The Stages of Delegation
   Module 5: Transactional Analysis
   Why do we act / react in a certain way to colleagues and customers?
   How can we build rapport with colleagues and customers?
   What are the benefits of “True Rapport” in our inter-personal relationships?
   Module 6: Stakeholder Management
   Satisfying Stakeholders
   Stakeholder Analysis: internal and external stakeholders
   Module 7: Dealing with Change
   The 9 key change principles
   The emotional reactions to change
   Resistance to change – and the benefits of resistance
   Module 8: Handling Conflict
   What causes conflict?
   The Phases of Conflict Handling
   Understanding the Conflict
   Understanding your / the other person’s position in the conflict
   Resolving the Conflict
   Kilmann’s Five Conflict-Handling Modes – and how to apply them
   Bridging the Gap