課程大綱： Introduction to Business Analysis: Defining Successful Projects培訓
Defining Business Analysis
Overview of the business analysis discipline
Key roles and responsibilities
Distinguishing between business analysis and other related disciplines
Introducing the business analysis framework
The framework and the Business Analysis Body of Knowledge? (BABOK?)
Industry best practice from the International Institute of Business Analysis (IIBA?)
Capturing Business Requirements through Elicitation
Gathering business needs at the organisational or department levels
Performing needs analysis
Choosing the best elicitation technique
Soliciting enterprise-level contextual analysis using strategic, tactical and operational tools
Identifying the nine elicitation techniques
Verifying the necessary steps to gather information
Recording and confirming elicitation results
Conducting Enterprise Analysis
Analysing the business landscape
Categorizing and prioritizing business needs and issues using affinity diagrams
Assessing business capabilities and gaps
Detecting problems and finding opportunities
Exposing root causes of problems
Finding opportunities for growth
Identifying elements of the initial solution scope
Developing action-oriented business initiatives to address business needs and opportunities
Measuring the feasibility of options
2x2 analysis grid
Prioritization matrices
Anticipating project benefits and costs
Documenting critical project parameters
Building SMART project objectives
Specifying critical project elements and deliverables
Planning and Monitoring the Business Analysis Process
Planning for requirements analysis
Documenting assumptions, ground rules and templates
Producing a requirements development plan to guide and manage the process
Building the communication plan
Performing stakeholder analysis
Identifying key stakeholders
Analysing the impact stakeholders have on a project
Developing a change management process
Baselining your plan
Following the defined change management process
Managing the change control process
Managing and Communicating Requirements
Analysing requirements
Verifying, prioritising and organising requirements
Specifying the requirements document
Identifying key relationships using traceability
Executing the communication plan
Addressing common pitfalls typically encountered during requirements development
Validating the requirements document with key stakeholders
Managing stakeholder agreement and conflict
Assessing and Validating Solutions
Allocating requirements
Optimising business value
Evaluating dependencies between the individual requirements
Assessing organisational readiness
Identifying organisational capability gaps
Defining business and technical organisational impacts
Developing Business Analysis Competencies
Going beyond the mechanics of analysis
Applying the IIBA? Business Analysis Competency framework
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